The Better Business Bureau®

Serving Metropolitan Dallas

1601 Elm Street, Suite 3838

Dallas, TX 75201

(214) 220-2000

www.dallas.bbb.org

Gateway Roofing Co.

409 Pleasant Valley Lane

Richardson, TX 75080

Telephone: (214) 502-3788

Fax: (972) 761-9940

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Original Business Start Date: January 1996 Customer Contact: Mr. Rick Hausen, President - (214) 502-3788

Principal: Mr. Rick Hausen, President Incorporated: January 1996, TX

TOB Classification: Roofing Contractors, Drainage Contractors, Gutters & Downspouts, Roofing-Commercial

BBB Membership: This company is a member.

BBB Membership Status

This company has been a member of this Better Business Bureau since July 2002. This means it supports the Bureau's services to the public and meets our membership standards.

Program Participation

This company participates in the Membership Identification Program

BBB Definition:

Membership Identification Program - A BBB program that allows members to identify themselves as BBB members in off-line media when the member signs a formal commitment to resolve disputes, if necessary, through arbitration.

Customer Experience

Based on BBB files, this company has a satisfactory record

BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.

BBB Definition:

satisfactory record - A business identified in our report as satisfactory has, based on Bureau files, been in business for at least one year, and has voluntarily provided the Bureau with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the Bureau's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns. means a company has been in business for at least 12 months, and properly addressed matters referred by the Bureau. The company does not have an unusual volume of complaints, or any government actions involving its marketplace conduct. The Bureau understands and has no concerns about the company's products, services and type of business.

The Bureau processed a total of 0 complaints about this company in the last 36 months, our standard reporting period.